Terms of Service

1.1 These terms are the complete agreement between you and Zutcloud ("we," "the platform," or "the merchant") for use of cloud Mac compute and related technical services ("the service"). Plan descriptions, pricing rules, announcements, and order confirmations published on the platform, once confirmed by click or payment, form part of these terms.

1.2 You confirm you have full legal capacity or proper authorization. If you use the service on behalf of an organization, you warrant authority to bind it and accept joint liability.

1.3 We may accept or reject registration, orders, and high-risk customers at our discretion within applicable law. For accepted orders, we may delay or cancel provisioning in cases of suspected fraud, arrears, violations, or force majeure, without liability for lost expected benefits except as required by law.

1.4 The Privacy Policy forms part of these terms and governs personal data processing. Read thePrivacy Policy; if they conflict, the Privacy Policy governs personal data only; fees, availability, liability caps, and disputes are governed by these terms.

2.1 The service is provided "as is" and "as available." Product specs, illustrations, and performance descriptions are for selection only and do not guarantee experience, throughput, or uninterrupted operation in your use case unless we provide a written SLA for that order.

2.2 Orders submitted on the pricing page are offers; we accept when payment is confirmed or an order success notice is sent. We may refuse or partially accept orders for obvious pricing errors, stock shortages, or compliance reasons, and handle collected amounts per original channel or published rules.

2.3 Where guest checkout is supported, you must bind an account and complete identity verification (if applicable) within the stated period, or we may withhold provisioning or terminate resources; paid fees are handled per Section 8 and announcements.

2.4 After payment, provisioning depends on inventory, region, risk review, upstream suppliers, and information or tickets you provide. Except where promised in writing, we do not guarantee provisioning time; delays from your late cooperation are your responsibility.

3.1 Prices are those shown when you order and pay; we may adjust public pricing for cost, FX, tax, or business reasons without retroactive effect on active orders unless required by law or otherwise notified. Currency, payment fees, and taxes are borne per local rules between you and the payment provider.

3.2 Daily billing is generally prepaid once with no auto-renewal. For weekly/monthly/quarterly cycles, unless you disable auto-renewal on the order or account page, we may charge the next period before expiry per published rules; keep payment methods valid—arrears are material breach and we may suspend or reclaim resources without refund for consumed periods (except as required by law).

3.3 Pay only through designated channels; for chargebacks, abuse, or payment exploits we may permanently refuse transactions, recover amounts owed, and seek reasonable costs.

4.1 Accounts and all credentials (passwords, tokens, API keys) are for your exclusive use at your risk. We are not liable for loss from disclosure, sharing, or failure to exercise reasonable care.

4.2 For contract performance, security audits, and support, we may take reasonable monitoring and access controls on hosts, the console, and metadata, with prior notice or without where law allows; you must not obstruct freezes or logging required for law enforcement or rights claims.

4.3 If we reasonably suspect unauthorized access, fraud, money laundering, prohibited content, or attacks, we may without prior notice restrict login, rate-limit, freeze orders, suspend instances, or delete violating snapshots until risk is cleared or you complete verification; resulting downtime or data unavailability is not breach except as required by law.

4.4 Password reset and similar flows follow in-app prompts; we may strengthen verification (e.g. manual review) for account security.

5.1 You warrant lawful use in all applicable jurisdictions and will not use resources for illegal or infringing purposes. Prohibited conduct includes but is not limited to:

• Conduct illegal in any relevant jurisdiction or exposing the platform to regulatory or criminal risk;
• Infringing IP, privacy, reputation, trade secrets, or distributing unlawful content;
• Unauthorized intrusion, scanning, mining, spam, network abuse, or attacks on third parties;
• Abusing promotions or payments via false identity, cash-out, money laundering, or price manipulation.

5.2 Upon determination or reasonable suspicion of violation, we may warn, rate-limit, remove content, shut down service, terminate accounts, report to authorities, and cooperate with investigations, and offset prepaid fees as reasonable liquidated damages where permitted. We are not obliged to confront you on each measure beforehand but may explain afterward where investigation duties allow.

6.1 You are solely responsible for legality, authorization, and backup of data and apps on instances. Except for direct loss from our willful misconduct or gross negligence that was reasonably foreseeable, we are not liable for data loss, corruption, or business interruption; maintain offline or cross-region backups for critical workloads.

6.2 Public network quality, carrier routing, and third-party services are outside our control; except under a written SLA we do not guarantee latency, bandwidth utilization, or availability of specific applications.

6.3 IP, bandwidth, and "dedicated" labels follow product pages and orders; if your unlawful or abusive use damages IP reputation, causes blocks, or upstream reclamation, you bear consequences and pay for replacement resources where applicable; we owe no indirect damages to you or third parties.

7.1 For upgrades, capacity, compliance, supply chain, or business strategy we may change, replace, or retire features or regions with reasonable advance notice via site, console, or email; if change is materially adverse and no reasonable alternative exists, you may request pro-rata refund for unperformed portions (subject to our review; promotions, credits, and custom orders excluded).

7.2 You may cancel per rules; consumed periods, penalties, and early termination for your reasons are non-refundable except as required by law or promised in writing.

7.3 If we terminate for arrears or violation, we may dispose of resources and billing accounts (including deleting instances and data) and recover amounts owed plus reasonable enforcement costs (including legal fees where recoverable).

8.1 Refunds follow published rules, order-specific terms, and written ticket/support replies. We may fully or partially deny refunds for custom, promotional, non-refundable, consumed, or suspected abusive/fraudulent orders.

8.2 To the maximum extent permitted by law, whether in contract, tort, or otherwise, our aggregate liability for the service is capped at net amounts you paid us for the disputed resource in the twelve (12) months before the claim (excluding third-party collection and taxes); we are not liable for lost profits, goodwill, data loss, or indirect or punitive damages except for personal injury from willful misconduct or gross negligence or where law forbids exclusion.

8.3 We are excused to the extent permitted for performance failures from force majeure, your or third-party acts, government action, upstream outages/blocks, audits, or judicial measures.

9.1 We may revise these terms at any time; revisions take effect on publication or on a future date stated. If revisions materially increase your costs or restrict rights, we will try to give reasonable advance notice; if you disagree, stop using and settle fees before effective date, otherwise you accept unconditionally.

9.2 You acknowledge continued use or renewal payment constitutes irrevocable acceptance of revised terms.

10.1 Formation, interpretation, and performance of these terms are governed by the law of the jurisdiction where Zutcloud's operating entity is registered; if you are a consumer and mandatory law in your habitual residence is more favorable, those non-waivable rights may apply without invalidating the rest of these terms.

10.2 Disputes shall be negotiated first; failing that, submitted to courts with jurisdiction where the operating entity is registered. Where waivable, you agree not to bring representative or class actions without direct personal connection, except where mandatory procedure law requires otherwise.

Notices, invoices, and dispute documents may be sent to your registered email, console messages, or SMS; delivery is deemed on send unless you prove prolonged system failure. For questions on these terms, contact us via official channels or tickets on theContact uspage; we may not substantively respond to non-designated, anonymous, or unverifiable channels. For legal correspondence, use published recipient details on that page.