24/7 support · typically replies within 24 hours on business days

联系We

售前咨询、账单问题、技术支持或商务合作。已购用户建议优先使用console tickets，便于关联订单与实例。紧急故障请走工单并标注「紧急」。

通用咨询与商务合作请发邮件，工作日尽快回复。

Include your request and order number (if any) to reduce back-and-forth.

Ticket System

登录后在控制台提交工单，进度实时可查，响应更及时。已在My machines页面集成快捷入口。

Self-Service

常见问题、连接方式、退款与账单说明已整理在帮助中心，最快的方式是直接搜索。

FAQ

We typically reply within 24 hours on business days; for urgent outages open a ticket marked urgent for priority handling.

For billing issues include your order number in a ticket; refund policy is in theTerms of Servicefor more.

For bulk purchase, reseller, or custom plans email [email protected]—our business team will follow up.

To report security vulnerabilities, send encrypted details by email—we will acknowledge within 48 hours.

支持全额开具国家正规电子增值税专用发票、普通发票，满足企业合规纳税与财务报销流程。

全天候提供多渠道中英双语技术支持，核心大客户配备专属 IM 快速响应通道，承诺 SLA 故障 10 分钟内首次响应。

物理服务器罕见断电或硬件宕机在修复协议规定外，提供等值双倍时长积分赔付，合同化条款保障。