Privacy Policy

1.1 This policy applies to personal data processing when you visit Zutcloud, register/sign in, place orders, use the console or instances, or communicate with us.

1.2 For a given transaction or feature, if a popup, order confirmation, or feature notice conflicts with this policy, the specific text for that transaction or feature prevails. We may interpret and apply this policy reasonably for compliance and contract purposes where mandatory law allows.

1.3 This policy works with theTerms of Service; service boundaries, suspension/termination, and liability limits are governed by the Terms of Service.

2.1 Information you provide: contact details, identity verification, and communications from registration/login, orders, invoicing, tickets, and support. You warrant accuracy; false or incomplete information causing order failure or loss is your responsibility.

2.2 Automatically generated data: access and service logs, device/browser info, approximate region from IP, operation records, technical metadata (instance IDs, usage, status), and network/connection summaries needed for contract performance, anti-fraud, and security audits.

2.3 Payment data: order amounts, payment channel receipts, and reconciliation are handled with licensed payment providers; sensitive card data is usually collected directly by the provider. For disputes or chargebacks we may retain transaction records and verification results needed to communicate with providers and issuers.

2.4 Do not submit unnecessary sensitive data (passwords, private keys, others' unredacted personal data) in tickets or chat; we are not liable for leakage or compliance risk from doing so.

3.1 Where permitted by law, we may use information for (including contract necessity and legitimate interests, limited to what is needed):

• Account setup, order fulfillment, billing, reconciliation, invoicing, and after-sales service;
• Technical support, tickets, and service-related communication;
• Identity verification, account security, anti-fraud, abuse detection, collections, and terms enforcement;
• Operations, capacity/quality analysis, product improvement, and internal statistics (possibly de-identified or aggregated);
• Legal compliance, regulatory and judicial requests, and processing necessary to protect vital interests;
• Service, security, and compliance notices with consent or legal basis; marketing where possible with opt-out, without affecting necessary transactional notices.

3.2 If continued processing conflicts with this policy or law, we may stop, anonymize, or re-notify as appropriate. For rights claims, disputes, or investigations we may retain and use information beyond routine purposes for necessary periods.

4.1 We may use cookies, local storage, or similar tech to maintain sessions, save language/UI preferences, perform required risk and session security checks, and for analytics and experience improvement.

4.2 You can manage cookies in your browser; refusing or deleting required technical cookies may prevent login, checkout, or some features without breach or automatic refund obligation (seeTerms of Serviceand order terms).

5.1 Sharing: we may provide necessary information to payment providers, cloud/communications vendors, and risk/security processors under contract with confidentiality and security obligations. We may disclose to authorities when required by law, often without prior notice except where disclosure is prohibited.

5.2 Transfer: if merger, reorganization, asset sale, or similar events transfer personal data, the successor may continue processing as needed for the same service or existing contracts; we will seek protection no lower than this policy and notify material changes by announcement or in-app notice where required.

5.3 Public disclosure: except legal requirement or necessity to protect platform, users, or public vital interests, we do not publicly disclose your personal data. We may provide necessary summaries to affected parties or authorities to stop clear unlawful use where permitted.

6.1 Your information may be stored in infrastructure across jurisdictions. Cloud hosting inherently may involve cross-border transfer and storage to fulfill the contract (with consent or alternatives where law requires).

6.2 Data center region affects technical data location perplan details, order page, and order confirmation; we cannot promise a fixed jurisdiction unrelated to public routing for a single customer.

7.1 We retain information as long as needed for this policy's purposes and longer where required for accounting/tax, AML, payment disputes, collections, law enforcement, or rights claims—even after account deletion unless law mandates earlier deletion.

7.2 After retention periods we delete, anonymize, or archive in non-identifiable form; where law requires longer retention, legal requirements prevail.

8.1 Where law allows and not conflicting with our legitimate interests, third-party rights, or legal duties, you may request access, copy, correction, supplementation, deletion, consent withdrawal (where applicable), or restriction, and lodge complaints.

8.2 Submit requests viaContact usor console tickets. We may verify identity, assess legality and necessity, and respond within a reasonable period; manifestly unfounded, repetitive, or excessive requests may be refused or charged reasonable costs where permitted. Information tied to ongoing fraud investigations, litigation, collections, or administrative proceedings may be deferred until those end or law allows disclosure.

The service is for users with full legal capacity. Minors must read this policy and theTerms of Servicewith a guardian and use only with guardian consent. If we reasonably believe an account lacks proper guardian authorization or poses risk to minors, we may suspend or terminate service and delete or anonymize data per applicable law.

We apply reasonable administrative and technical measures proportionate to our scale to reduce leak, tampering, or loss risk. No system is absolutely secure; loss from your compromised device, weak passwords, credential sharing, force majeure, or third-party attacks is not our liability absent willful misconduct or gross negligence except where law requires otherwise. For incidents affecting your rights we will notify and handle per applicable law and may cooperate with authorities within confidentiality and investigation needs.

We may revise this policy; updates take effect on publication (or per separate legal notice/popup/email). If you continue using the service after effective date you accept revisions; if not, stop using and close/settle accounts—we may handle accounts and data perTerms of Servicewhere permitted. Disputes from not reading notices do not affect validity for continuing users.

For privacy inquiries or rights requests, use published channels onContact usorヘルプセンター. We prefer email or console ticket replies in writing; requests we cannot verify or that conflict with law enforcement/litigation may be deferred.